How to return my Ruggable Order
The Life Happens Guarantee gives you 30 days to live with your Ruggable purchase and make sure it’s right for your space. Eligible items can be returned through our Returns Portal.
Start a Return
To get started, enter your order number and shipping postcode in our Returns Portal. Your order number appears in your order confirmation email and in your Ruggable account under Orders. It starts with a #, like #1011011, but enter the numbers only.
Once your request is complete, we’ll email you a prepaid FedEx or DPD shipping label. Package your item securely and drop it off at any FedEx or DPD location or arrange a home collection
Not sure if your item qualifies? Review which products are eligible for returns and exchanges before submitting your request.
For product exchanges please contact us at support@ruggable.eu
What to Expect
Once we receive and inspect your return, we’ll issue your refund to the original payment method.
Return & Exchange Guidelines
Before starting your return or exchange, please note:
Returns processing fees apply to returned items.
Minor pet hair, signs of washing, and everyday use are considered normal wear and tear and are still acceptable to be returned or exchanged.
Items damaged beyond normal wear and tear may not qualify for a return or exchange.
Sample Swatches are non-returnable.
If you received an incorrect or defective item, please contact our Customer Care Team before starting your request.
Frequently Asked Questions
When will I get my refund?
Refunds typically take 7-10 days from the date of pick-up to be processed. If you do not receive your refund within that time frame, please contact our Customer Care team at support@ruggable.eu.
Refunds are issued to the original payment method used at checkout.
Where should I drop off my return?
We offer both drop-off and collection return options. The options available to you, depending on your parcel size will be explained to you in the email you receive once the return has been requested via our Returns Portal.
I can’t find my shipping label
Your prepaid FedEx or DPD shipping label is emailed once your return request is complete. If you can’t find it, please check your spam or junk folder and search for emails from support@ruggable.eu.
If you still can’t locate your label, please contact our Customer Care Team for assistance.
I received an incorrect or defective item
We’re sorry about that. Please contact our Customer Care Team before starting a return or exchange request.
To help us resolve your issue as quickly as possible, please include your order number and photos of the item you received.
Contact Us
Have a question? Message our support team below and we’ll get back to you within 24 hours, often sooner!