Terms of Service
Last Updated: September 25, 2025
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1 Introduction
These are the terms and conditions of service for the use of https://ruggable.eu (Site) and the products ordered on the Site. The Site is operated by or on behalf of Ruggable Netherlands B.V. (we, us and our). We are a company with its registered seat in Amsterdam (the Netherlands) with our registered address at Locatellikade 1, 1076 AZ Amsterdam.
Your use of the Site and your purchase of any of the products offered on the Site (Products) will be subject to these terms and conditions, and by using the Site you agree to be bound by them.
Our processing of your personal data submitted to or via the Site is governed by our Privacy Policy and Cookie Statement.
We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us.
2 Use of the Site
2.1 Access to the Site
The Site is intended for use only by persons who are at least 18 years of age. By using the Site, you confirm to us that you meet this requirement and that, if you are under the age of 18, you have received permission from your parent or guardian before using the Site.
It is your responsibility to ensure your equipment (computer, laptop, netbook, tablet or other mobile device) meets all the necessary technical specifications to enable you to access and use the Site and is compatible with the Site.
We may, from time to time, restrict access to certain features, parts or content of the Site, or the entire Site, to users who have registered with us. You must ensure that any registration details you provide are accurate. If you choose, or you are provided with, a log-on ID (such as a username and password or other identifier) as part of our security procedures, you must treat such information as confidential and must not reveal it to anyone else. You are responsible for all activities that occur under your log-on ID and must notify us immediately of any unauthorised use or other security breach of which you become aware. We reserve the right to disable any log-on ID, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions or if any details you provide for the purposes of registering as a user prove to be false.
We cannot guarantee the continuous, uninterrupted or error-free operability of the Site. There may be times when certain features, parts or content of the Site, or the entire Site, become unavailable (whether on a scheduled or unscheduled basis) or are modified, suspended or withdrawn by us, in our sole discretion, without notice to you. You agree that we will not be liable to you or to any third party for any unavailability, modification, suspension or withdrawal of the Site, or any features, parts or content of the Site.
2.2 What you are allowed to do
You may only use the Site for non-commercial use and only in accordance with these terms and conditions. You may retrieve and display content from the Site on a computer screen, print and copy individual pages and, subject to the next section, store such pages in electronic form. Additional terms may also apply to certain features, parts or content of the Site and, where they apply, will be displayed on-screen or accessible via a link.
2.3 What you are not allowed to do
Except to the extent expressly set out in these terms and conditions, you are not allowed to:
'scrape' content or store content of the Site on a server or other storage device connected to a network or create an electronic database by systematically downloading and storing all of the content of the Site;
remove or change any content of the Site or attempt to circumvent security or interfere with the proper working of the Site or the servers on which it is hosted; or
create links to the Site from any other website, without our prior written consent, although you may link from a website that is operated by you provided the link is not misleading or deceptive and fairly indicates its destination, you do not imply that we endorse you, your website, or any products or services you offer, you link to (and do not frame or replicate) the home page of the Site, and the linked website does not contain any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, offensive or which infringes on the intellectual property rights or other rights of any third party.
You must only use the Site and anything available from the Site for lawful purposes (complying with all applicable laws and regulations), in a responsible manner, and not in a way that might damage our name or reputation or that of any of our affiliates.
All rights granted to you under these terms and conditions will terminate immediately in the event that you are in breach of any of them.
2.4 Intellectual property rights
All intellectual property rights in any content of the Site (including text, graphics, software, photographs and other images, videos, sound, trademarks and logos) are owned by us or our licensors. Except as expressly set out here, nothing in these terms and conditions gives you any rights in respect of any intellectual property owned by us or our licensors and you acknowledge that you do not acquire any ownership rights by downloading content from the Site. In the event you print off, copy or store pages from the Site (only as permitted by these terms and conditions), you must ensure that any copyright, trade mark or other intellectual property right notices contained in the original content are reproduced.
2.5 Content
We may change the format and content of the Site from time to time. You agree that your use of the Site is on an 'as is' and 'as available' basis and at your sole risk.
Whilst we try to make sure that all information contained on the Site (other than any user-generated content) is correct, it is not intended to amount to authority or advice on which reliance should be placed. You should check with us or the relevant information source before acting on any such information.
Except to the extent that the terms under Section 3 "Purchase of Products” apply, we make or give no representation or warranty as to the accuracy, completeness, currency, correctness, reliability, integrity, quality, fitness for purpose or originality of any content of the Site and, to the fullest extent permitted by law, all implied warranties, conditions or other terms of any kind are hereby excluded and we accept no liability for any loss or damage of any kind incurred as a result of you or anyone else using the Site or relying on any of its content.
We cannot and do not guarantee that any content of the Site will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement appropriate IT security safeguards (including anti-virus and other security checks) to satisfy your particular requirements as to the safety and reliability of content.
2.6 Your personal information
Use of your personal information submitted to or via the Site is governed by our Privacy Policy and Cookie Statement.
2.7 User content
The Site may, from time to time, allow you to upload user-generated content and may also allow you to communicate that content, either to selected recipients or in public areas, such as reviews or comments pages (collectively User Content Areas). We do not control the material submitted to User Content Areas (collectively User Submissions), you are solely responsible for the content of your User Submissions as submitted by you and acknowledge that all User Submissions express the views of their respective authors, and not our views.
If you participate in any User Content Areas, you must keep all User Submissions, submitted by you, relevant to the purpose of the User Content Area such as the provision of feedback and reviews of Products.
User Submissions must not:
contain, transmit, distribute, link to or otherwise make available, or advertise or promote any content that infringes any intellectual property rights or data protection, privacy or other rights of any other person, is defamatory or in breach of any contractual duty or any obligation of confidence, is obscene, sexually explicit, threatening, abusive, harassing, inciteful of violence or hatred, blasphemous, discriminatory (on any ground), liable to cause anxiety, alarm or embarrassment, knowingly false or misleading, or that does not comply with all applicable laws and regulations or is otherwise objectionable (Prohibited Content);
impersonate any person or entity or otherwise misrepresent your relationship with any person or entity;
contain, transmit or distribute any unsolicited or unauthorised advertising, marketing or promotional material or other form of solicitation (spam); or
transmit or distribute any virus and/or other code that has contaminating or destructive elements.
You agree that, by submitting any User Submission, you grant us and our affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Submission (in whole or part) and/or to incorporate it in other works in any form, media or technology, and you waive any moral rights you may have in, or to be identified as the author, of such User Submission.
Whilst we do not pre-screen User Submissions, we regularly supervise the User Content Area and reserve the right, in our sole discretion, to delete, edit or modify any User Submission submitted by you and/or to close any topic, at any time without notice to you, if the User Submission violates these terms and conditions or any relevant law or regulation.
Complaints about the content of any User Submission must be sent to support@ruggable.eu and must contain details of the specific User Submission giving rise to the complaint.
2.8 External links
The Site may, from time to time, include links to external sites, which may include links to third party offers and promotions. We include these to provide you with access to information, products or services that you may find useful or interesting. We are not responsible for the content of these sites or for anything provided by them and do not guarantee that they will be continuously available. The fact that we include links to such external sites does not imply any endorsement of or association with their operators or promoters.
3 Purchase of Products
3.1 Ordering and availability
To order any Product, you must be at least 18 years of age. By doing so, you confirm to us that you meet this requirement.
Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the "Pay now" button on the checkout page.
After placing an order, you will receive an acknowledgment from us that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. Where we accept your order, we will confirm such acceptance by sending you a confirmation (Order Confirmation) within a reasonable time. The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Order Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.
The Contract will relate only to the Product(s) which have been confirmed in the Order Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate Order Confirmation.
From time to time, certain new Products may, where indicated on the relevant Product page, be pre-ordered (i.e. you may place an order before the relevant Product has been generally released and become available on the Site). Where this is the case, the availability date will be shown on the relevant Product page.
3.2 Payment
We may use a third-party payment processor (Payment Processor) to process your payments for Products. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these terms and conditions. We are not responsible for error by the Payment Processor.
By clicking the "Pay now" button on the checkout page, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any Products ordered in accordance with the applicable payment terms and you authorise us, through the Payment Processor, to charge your chosen payment provider (Payment Method). You agree to make payment using that selected Payment Method.
If the Payment Method you selected at checkout supports an authorisation mechanism (e.g. most credit/debit cards), then when you place your Order the applicable amount will only be authorised. You will be charged only after the Order Confirmation has been dispatched to you. If the Payment Method you selected does not support an authorisation mechanism, the charge will be immediate upon placing the Order (or such other timing set by that specific payment method you used, if applicable).
Pre-payment shall not affect your legal rights under these terms and conditions (including for example any right of cancellation). If shipping, delivery or fulfilment obligations cannot be performed (subject to these terms and conditions), you will be notified via email and a refund of the pre-payment will be made without delay.
We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.
The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor or otherwise, do not receive payment from you, you agree to pay all amounts due upon demand. Fees will be charged in the local currency of your shipping address. You are responsible for paying all fees and applicable taxes associated with the Products ordered in a timely manner with a valid payment method. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms. If your Payment Method is not authorised or accepted, we reserve the right to cancel your order with no further liability or obligation to you. We reserve the right to stop accepting credit cards from one or more issuers at any time.
You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, EU residents only. Subject to status. T&Cs apply: https://www.klarna.com/international/terms-and-conditions/.
3.3 Delivery
Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances and except in the case of pre-orders. If you place a pre-order before the availability date shown on the relevant Product page (and we accept it), the pre-ordered Product(s) will be dispatched on the availability date and delivered by the delivery date set out in the Order Confirmation but in any case not later than 10 days after the availability date.
Your order will be delivered to the delivery address within the country you specify when placing your order from time to time. If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. We reserve the right not to deliver to any country that is prohibited by applicable export laws. Orders cannot be delivered to a PO Box or similar addresses.
Products comprised within the same order cannot be delivered to different addresses. Deliveries take place on Monday to Saturday, excluding bank and public holidays. It is not possible to specify a precise time at which a delivery will take place. Please note that the courier may require deliveries to be signed for.
Deliveries will be made to your door, the reception or mail room of your building, or at a designated pick-up location determined by the carrier if delivery to your address is not possible. Our carrier will not be responsible for any additional carrying, unpacking or positioning of Product(s). If you order a large, heavy or bulky Product, you should check carefully, before ordering, that its dimensions (allowing for packaging) will allow it to pass freely through the doorways, corridors and if, relevant, stairways of the delivery address.
3.4 No international delivery
The Site is intended for use by customers whose shipping address is within the locations we currently ship to. You can find the complete list of locations we ship to here. You may place an order for Products from outside of these locations, but we are unable to ship to addresses outside of the locations listed. We reserve the right to cancel your order should your shipping address not be in one of the locations we currently ship to.
3.5 Gift Cards
If you order a gift card, this will be delivered to the email address provided at checkout. We will not be responsible for stolen gift cards or for unauthorised use of any gift cards. We may refuse or suspend gift cards where we suspect fraud, mistake or violation of law. Gift cards are not debit or credit cards. Use of the gift card is limited to the amount of funds held on the gift card. The full amount of each purchase will be deducted from the funds held on the gift card, up to the total funds available on the gift card. If you make a purchase and there are insufficient funds held on the gift card to cover that purchase, you must pay the difference in accordance with the Price and payment terms below. Resale of gift cards or use for unauthorised advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited.
If you have a query about your gift card or wish to check any remaining balance on a gift card please contact us at support@ruggable.eu.
3.6 Risk and ownership
The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery or collection (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.
3.7 Price and payment
The price of Products is as quoted on the Site from time to time.
Prices include VAT, and we do not charge delivery costs at this time.
Prices and delivery costs may be updated at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the price of Product(s) ordered online, subject to the terms under which they were issued (as indicated in our relevant promotion from which you got the discount code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Product(s) stated. Discounts do not apply to Disney items, sale items, swatches or gift cards and cannot be combined with any other offers or redeemed for cash.
3.8 Product Information
Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.
Any information on the Site regarding sizing of Products is included as a guide only. If you are in any doubt as to the size of any Product you require, we recommend that you contact us prior to placing an order (see Contact us).
3.9 Consumer cancellation rights
You may cancel a Contract at any time before your order is delivered and up to 30 days afterwards, beginning on the day after your order (in its entirety) is delivered to you.
If you cancel, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds policy (see below).
To cancel a Contract, you must clearly inform us, preferably:
By email to support@ruggable.eu giving us your name, address and order reference
By completing and submitting our cancellation form available here
You must return the Product(s) to us in accordance with our Return Policy in a condition that is within normal wear and tear (to be determined in Ruggable’s sole discretion). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.
You will not have any right to cancel a Contract for the supply of any Products that have been personalised or made to your own bespoke specifications (if we offer such options) unless such Product(s) were damaged or faulty when delivered to you or have been incorrectly delivered.
To return the Product(s), you should package the parcel securely (making sure you include a note of your name, address and order number (enclosing any order slip, if we have provided one) inside the parcel) and then return it to us through our preferred carrier by reaching out to our customer support at support@ruggable.eu. Please save your proof of posting/dispatch and tracking information until your refund has been processed. You will be responsible for the cost and risk of returning the Product(s) to us, except in the case of faulty products or items which we substitute if the precise Product(s) you order are not in stock. Unfortunately, Products cannot be returned to any physical store.
Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation. Nothing in this section affects your legal rights.
3.10 Our refunds policy
Per The Life Happens Guarantee, If you cancel a Contract between us within the 30-day cooling-off period (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s). We will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us, which includes a processing fee per item that will be netted from your refund. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise. For additional information, please see our full Returns Policy. Alternatively, you may exchange your Ruggable products for any reason within 30 days of the delivery date at no extra cost. For additional information please see our full Exchange Policy.
3.11 Liability for Defects
In addition to your 30-day return right in accordance with our Return Policy, customers in the European Union have statutory rights and can request repair or replacement of the Products purchased from us if these Products have defects or are not as described. If the Products cannot be repaired or replaced within a reasonable time or cannot be repaired or replaced without difficulties you can claim reimbursement or a reduction of the purchase price. The laws of your country may give you additional rights and remedies.
4 Our liability
Nothing in these terms and conditions shall limit or exclude our liability to you:
for death or personal injury;
for damage caused by our negligence;
for fraudulent misrepresentation; or
for any other liability that, by law, may not be limited or excluded.
Subject to the above, we are liable for the foreseeable damages and losses resulting from a breach of our material obligations under an order or a Contract. Damages and losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
If you are a business customer, in addition to the above we shall in no event be liable to you for any business losses or any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses, and any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s).
We will not be liable or responsible for any damaged caused by our failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by Force Majeure (as defined herein). “Force Majeure” shall mean any cause or event beyond its reasonable control, which shall include, without limitation, Acts of God or elements of nature, pandemic, fire, floods, other catastrophes, war, public enemies, seizure under legal process (not resulting from action or inaction of the non-performing party), strikes, lockouts, labour disorders, riots, sabotage, explosion, acts of terrorism, civil commotions, closing of public highways, governmental interference or regulations, embargo, accident, derailment, epidemics or quarantine restrictions, the act or default of the other party, or any other reason of a similar or dissimilar nature beyond such party’s reasonable control.
5 General
You may not transfer or assign any or all of your rights or obligations under any Contract.
All notices given by you to us must be given in writing to the address set out at the end of these terms and conditions. We may give notice to you at either the email or postal address you provide to us when placing an order.
If we fail to enforce any of our rights, that does not result in a waiver of that right.
If any provision of these terms and conditions is found to be unenforceable, all other provisions shall remain unaffected.
These terms and conditions may not be varied except with our express written consent.
These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract.
Except to the extent prohibited by applicable law, these terms and conditions shall be governed by Dutch law. If you are a consumer with permanent residence in the EU, you also enjoy protection from mandatory provisions of your country of residence. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law. You agree that Dutch courts will have non-exclusive jurisdiction over any dispute between you and us regarding these terms and conditions or any Contract. This means that you can choose to bring a claim in connection with these terms and conditions or any Contract either in the Netherlands or to a competent court in the EU country where you live under the mandatory consumer protection provisions.
If you live in the EU, Norway, Iceland or Liechtenstein, you also may use the EU Online Dispute Resolution platform. If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: https://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.
6 Contact Us
Please submit any questions you have about these terms and conditions, any problems concerning the Site or an order you have placed or ordering in general, or any complaint or concern in relation to any Product ordered by email to support@ruggable.eu.
Appendix 1 – Country specific terms for Sweden
If you are resident in Sweden, the terms and conditions shall apply to you but shall include the following deviations and supplementary terms. If there is any inconsistency or conflict between the terms and conditions and this Appendix 1, the Appendix 1 shall prevail.
Any dispute between you and us regarding these terms and conditions or any Contract may also be reported to the General Complaints Board (“ARN”) at https://www.arn.se/konsument/.
If you are a consumer (i.e., a natural person not acting in commercial or self-employed professional activity), you have the right to terminate the contract with retroactive effect (Sw. Häva) and claim compensation for damage (e.g. expenses and losses) which you suffered due to our breach of these terms and conditions (including but not limited to if the Products are defective or we are delayed in providing the Products as agreed) as detailed in the Consumer Purchase Act (Konsumentköplag (2022:260)). Your right to claim damage does not exclude other remedies available to you under such act. You are obliged to take reasonable steps to limit your damage.
Appendix 2 – Country specific terms for Denmark
If you are resident in Denmark, the terms and conditions shall apply to you but shall include the following deviations and supplementary terms. If there is any inconsistency or conflict between the terms and conditions and this Appendix 2, the Appendix 2 shall prevail.
Please be advised that your purchase is subject to the Danish Sale of Goods Act (Købeloven), which regulates the terms and conditions of your transaction.
In the event that you have any complaints regarding our products or services, a complaint about a product or service may be submitted to Nævnenes Hus, Mæglingsteamet for Forbrugerklager (The Mediation Team), Toldboden 2, 8800 Viborg through the online complaints portal administered by Nævnenes Hus. The Mediation Team will attempt to resolve the disagreement through mediation, and if a solution cannot be reached, you may bring the complaint to Forbrugerklagenævnet.