Delivery
Our rugs are made to order in Europe, and we work with our trusted delivery partners to ensure your order arrives safely. Once your order is on its way, we'll keep you informed with real-time tracking updates via email.
FREE Standard Shipping | 1-2 weeks
Enjoy free standard shipping across Europe on all orders. Please note we are unable to deliver to P.O. Boxes or equivalent.
We Ship To:
Netherlands
France
Sweden
Denmark
Finland
For shipping to Germany and Austria, please visit Ruggable.de.
Please Note: If your order contains more than one item, these may be delivered separately. Please check your shipment email for more details.
If you need more information, check out our FAQs.
Returns & Refunds
The Life Happens Guarantee
Life’s messy. That’s why our rugs are washable—and why we’ve created the Life Happens Guarantee. It’s here to make sure your purchase feels worry-free.
Extended 60-Day Holiday Returns & Exchanges
For the holidays, enjoy an extended 60-day return and exchange window. Eligible purchases made from 02/11/26 through 25/12/26 can be returned or exchanged within 60 days of delivery. Outside this period, our standard 30-day return and exchange window applies.
If you change your mind, you can return your items within the applicable return window for a full refund (minus a processing fee, see returns page for details), as long as they show only normal wear and tear.
Prefer an exchange? No problem—we’ll swap your rug for another style within the applicable return and exchange window at no extra cost.
If a returned item shows more than everyday use (spills and stomps are fine; bonfire night burns, not so much), we may not be able to offer a refund. Full details are in our returns policy.
Refunds
Once we’ve received your return, we’ll process your refund within 14 business days back to your original payment method. The return shipping charge (based on your chosen method) will be deducted from your refund total.