Frequently Asked Questions

Our rugs are made to order in Europe, then sent out with our trusted partners FedEx and DPD to land safely at your door. As soon as your order’s on its way, we’ll keep you in the loop with real-time tracking updates straight to your inbox.

For full details on shipping options, rates, delivery availability, and exclusions, see our Shipping Policy.

Ruggable offers free standard shipping (1–2 weeks) to the Netherlands, France, Sweden, Denmark, and Finland. For shipping to Germany and Austria, please visit Ruggable.de.

For rates, exclusions, and tracking details, see our Shipping Policy.

Every order comes with free standard shipping across Europe (excluding Post Office Boxes). For full details, see our Shipping Policy.

When you place an order, you will receive an order confirmation email with an order number. If you can’t find your order confirmation email in your inbox, there’s a good chance it may be in your spam or junk mail folder.

After your order is placed, you can use our Order Tracker to check where your order is in the production process. Once your order ships, you’ll receive an email with tracking information and an estimated delivery date.

Because Ruggable products are made to order, cancellations must be made before shipping:

Within 1 Hour: Cancel instantly using the Cancel Order button on your order confirmation or checkout status page.

After 1 Hour: Contact Customer Care at support@ruggable.eu to see if your order can still be cancelled before production.

We accept Visa, Mastercard, Discover, American Express, store credit, Shop Pay, PayPal, Google Pay, Apple Pay, and Klarna for flexible payment options.

Every Ruggable order includes shipping protection for lost packages or products damaged in transit.

For details on what’s covered and how to file a claim, see our Shipping Protection Policy.

No, gift cards are not currently available on Ruggable.eu

Yes! What you see on the product page is what you pay. The price includes standard shipping cost and the standard VAT rate. There will not be any additional fees on top of the listed price.

Yes. Ruggable offers a one-year limited warranty covering defects in materials and workmanship for eligible products purchased through Ruggable.eu.

For full details, see our Warranty Terms & Conditions.

To file a warranty claim, email support@ruggable.eu with your proof of purchase and at least three images of the item. Additional images may be required depending on the issue.

Ruggable products are designed for easy setup and everyday care. Visit our Care & Assembly Guides to find the right instructions for your product and system.

Choosing the right rug size depends on your room, furniture layout, and the look you want to create. Visit our Rug Size Guide for tips on measuring your space and finding the best fit for your room.

Yes. Many Ruggable covers and pads are available separately, so you can replace a well-loved piece, keep an extra on hand, or refresh your space with a new style.

Some larger Ruggable products may need a larger washing machine or dryer. Visit our Washing Machine Rug Guide to check size and machine guidance before washing.

Yes. Ruggable offers a variety of savings opportunities throughout the year, including introductory welcome offers, referral perks, and seasonal event pricing.

View all active codes and eligibility details directly on our Discounts Page.

Visit the Account Login page and enter the email address associated with your Ruggable account.

If you do not have an account, you can create one from the same page.

Creating an account and joining our community unlocks a faster shopping experience and exclusive perks:

Seamless Shopping: Save your shipping details, view your order history, and track or manage active orders instantly.

Exclusive Savings & First Access: Sign up for our email list to get a discount off your first order, exclusive offers, and design inspiration.

VIP Alerts: Be the first to know about new collection drops, product launches, and major sales before anyone else.

Log in to your account, select Orders from your account dashboard, then choose Order Details to view more information about a specific purchase.

For security and data privacy reasons, you cannot change your account's primary email address directly from your dashboard. Please Contact Customer Care and our team will securely update your email for you.

You can sign up to receive Ruggable updates by email.

Scroll to the bottom of the Ruggable homepage and enter your email address in the newsletter signup box.

Pro Tip: New email subscribers are eligible for a special introductory offer on their first order.

You can unsubscribe from our marketing emails through any Ruggable email you’ve received. Simply scroll to the bottom of the email and click Unsubscribe. From there, you’ll be able to choose your preferences - whether you’d like to receive fewer emails or unsubscribe completely.

For all US press inquiries, please contact ruggable-pr@dreamday.la. For all UK and Europe press inquiries, please contact ruggable@aisle8.com.

No, we do not currently offer a Trade Program on Ruggable.eu.