Warranty Terms & Conditions

Click Here for PDF Version

Ruggable Netherlands B.V. (registered address Locatellikade 1, 1076 AZ Amsterdam) warrants that our products will be free from any material or manufacturing fault or defect which would prevent our products from giving satisfactory service for a period of one year from the date of delivery. This warranty applies to all products available on ruggable.eu.

If a manufacturing defect has been identified upon receipt of the product or develops under normal conditions of use during the warranty period, Ruggable will, replace, give credit for, or refund the purchase without charge. In instances of minor defects or damage (to be determined by Ruggable), Ruggable may offer you the option to receive a partial refund instead.

To file a warranty claim on a Ruggable item, simply contact us at support@ruggable.eu. The original receipt is required for proof of purchase. If you have any questions about the warranty, Ruggable can be contacted by visiting: ruggable.eu/help/contact-us.

This warranty is valid for a period of up to one year from the date of delivery. This warranty shall not apply to defects first notified to Ruggable in writing more than one year after delivery to the original purchaser. If Ruggable replaces your item under this limited warranty, the remaining portion of the warranty period will be based on your original purchase date.

This warranty entitles you to a repair, replacement, or refund of the price paid for the item, in each case limited to the actual cost of repair, replacement, or the price you paid for the item. If replacement is issued, Ruggable shall provide an item of equal value if the identical item is unavailable. Ruggable's liability for losses arising under this warranty is limited to losses that were reasonably foreseeable at the time of purchase and does not extend to losses caused by circumstances outside Ruggable's control. Ruggable does not exclude or limit its liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, intent, gross negligence, for the breach of an obligation essential to the purpose of this warranty or any other liability which cannot be excluded or limited under the mandatory law of the consumer’s country of habitual residence or applicable law.

This limited warranty does not include the product serging or fringe and specifically excludes any damage to the product caused by normal or extraordinary wear and tear, commercial use, improper maintenance, or any damage caused by factors not inherent in the product at the time of purchase. Material and manufacturing defects will be determined by an authorized Ruggable inspector.

This is a limited warranty and contains specific exclusions and limitations.

Warranty Limitations and Exclusions

 This warranty is only applicable to indoor floor coverings that are placed indoors, outdoor floor coverings that are placed outdoors, and floor coverings placed in environments maintained at normal temperature and humidity (e.g., excess heat has not been applied to the floor coverings). This warranty will not cover any condition resulting from problems caused by wetting or the persistence of moisture. It does not cover tears, burns, cuts, pulls, or other damage, deterioration, stain, loss of color or appearance caused by abuse, improper or inadequate maintenance. 

Abnormal Wear and Accidents: This warranty does not cover damage resulting from abuse or accidents, such as staining, soiling, burning, flooding, cutting, or spilling; damage caused by pets; or damage caused by improper cleaning methods or materials. It does not cover products used on stairs, ramps, or any area regularly subjected to wheeled or rolling equipment. Occasional sprouting, pulls, or loss of single tufts of fiber or threads is normal and should be trimmed with sharp shears.

Changes in Area Floor Covering Color: This warranty does not cover changes in floor covering color caused by external factors, such as fading due to spills of household chemicals or other non-food and non-beverage substances.

Differences of Color Variations: We do not cover minor and normal variations in color or texture between the product and specification samples or website images.

Rug Definitions:

• Rug Cover: The top, machine-washable layer of a 2-Piece Rug (such as Flatwoven, Re-Jute, Outdoor).

• Rug Pad: The non-slip base layer. Each Rug Pad is designed for a specific Ruggable product and is not interchangeable across products.

• 2-Piece Rug: A rug made up of a Rug Cover and its designated Rug Pad (such as Flatwoven, Re-Jute, Outdoor). The Rug Pad is required.

• All-In-One Rug: A single-piece rug (such as Tufted, Performance Weave, Plush) that does not require a Rug Pad. An optional, product-specific Rug Pad is available.

Improper Padding: This warranty does not cover damage resulting from use of an incompatible Rug Pad. For 2-Piece Rugs, this also includes use of a Rug Cover without its Rug Pad, which is required. All-In-One Rugs do not require a Rug Pad. Because Rug Pads are not interchangeable between products, a Rug Pad intended for a different Ruggable product is considered incompatible. Damage or defects unrelated to padding remain covered under the terms of this warranty

Shading or Pile Pressure: We are not responsible for shading or pile pressure that may affect pile fabrics due to varying weight and traffic across the surface of your floor covering during use. We are also not responsible for damage caused by failure to use protective chair pads under chairs with roller casters.

Roll Marks: Roll marks may occur when rolling the floor covering for shipment but will normally disappear with routine vacuuming. Rolling the floor covering for shipment can cause seam peaking. Carefully rolling your floor covering in the opposite direction can help minimize this problem, and it should disappear within a few weeks.

Use Of Topical Treatments: This warranty does not cover damage caused by the use of topical treatments. Topical treatments include, but are not limited to, any aftermarket soil, stain, or insect repellent. Damage or defects unrelated to such treatments remain covered under the terms of this warranty.

Shedding: Shedding is normal in new floor coverings and will lessen over time with routine vacuuming.

Geographic Locale: This warranty is applicable in the United Kingdom and the European Union. Regardless of this geographic scope, if you are a consumer resident in the EU, mandatory consumer protection rules of your country of habitual residence continue to apply to this warranty.

Our floor coverings are stain-resistant and durable, but no floor covering is completely impervious to stains or damage. Routine care and cleaning are important for maintaining the long-term durability and appearance of your floor covering. For care instructions, please visit our Wash & Care Guide.

The above warranty is in addition to, and does not affect, your statutory rights, which remain available to you free of charge.